Contact us

Helpline service

If you have a planning enquiry and you are eligible for our Helpline service, please contact the Helpline team by telephone, email or by post:

By telephone:

02920 625000

(Opening hours: 9.30am to 1.30pm, Monday to Friday)

By email:

Complete an online planning enquiry form by clicking here.

By post:

Please address your enquiry to the address below, making sure you include your name, contact information, and a brief explanation of the planning issue you need help with. Please also include a brief explanation of why you think you are eligible for this service.

Planning Aid Wales
First Floor,
174 Whitchurch Road,
Heath, Cardiff.
CF14 3NB

We try to answer all requests for assistance within 48 hours. If this is not possible, we will contact you as soon as possible to say when we will be able to address your request.